Your Data Protection Rights Under UK GDPR
glacier-quail complies with the UK General Data Protection Regulation and the Data Protection Act 2018. We are committed to protecting your personal data and ensuring transparency in how we process your information.
glacier-quail acts as the data controller for personal information collected through our website and legal services. We determine the purposes and means of processing your personal data.
Contact details:
glacier-quail
47 Castle Street
Liverpool L2 9SH
United Kingdom
Email: contact at glacier-quail.com
You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data. We will provide this information in a commonly used electronic format unless you request otherwise.
If personal data we hold about you is inaccurate or incomplete, you have the right to request correction or completion of that information.
In certain circumstances, you may request deletion of your personal data. This right applies when:
Please note that legal and regulatory obligations may require us to retain certain information even after a deletion request.
You may request restriction of processing when:
Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
You have the right to object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
We do not engage in automated decision-making or profiling that produces legal or similarly significant effects. All assessments of benefit eligibility and legal advice involve human review and judgment.
To exercise any of these rights, contact us in writing at:
Email: contact at glacier-quail.com
Post: glacier-quail, 47 Castle Street, Liverpool L2 9SH
We will respond to requests within one month of receipt. In complex cases, this may be extended by an additional two months, in which case we will inform you of the extension and the reasons for it.
To protect your personal data, we may request additional information to verify your identity before responding to rights requests. This is a security measure to ensure data is not disclosed to unauthorised individuals.
We do not charge a fee for exercising your data protection rights unless requests are manifestly unfounded, excessive, or repetitive, in which case we may charge a reasonable administrative fee or refuse to act on the request.
We process personal data under the following legal bases:
We process special category data including health information when necessary for disability benefit claims. This processing is based on:
We do not routinely transfer personal data outside the United Kingdom. If international transfer becomes necessary, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
In the event of a personal data breach likely to result in a risk to your rights and freedoms, we will notify you without undue delay. We will also notify the Information Commissioner's Office within 72 hours of becoming aware of the breach.
If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the supervisory authority:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk
We may update our GDPR compliance information to reflect changes in our practices or legal requirements. Significant changes will be communicated to active clients directly.