Privacy Policy

Introduction

glacier-quail is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect data when you use our website or engage our legal services.

Information We Collect

When you contact us or request our services, we may collect:

• Personal identification information including name, email address, and postal address
• National Insurance number and date of birth for benefit applications
• Medical information relevant to disability benefit claims
• Financial information for means-tested benefit assessments
• Employment history and current circumstances
• Correspondence and communications with our firm

How We Use Your Information

We use collected information to:

• Provide legal advice and representation services
• Complete benefit and pension applications on your behalf
• Communicate with government departments and agencies regarding your claims
• Maintain accurate case records and files
• Respond to enquiries and provide customer support
• Comply with legal and regulatory obligations

Legal Basis for Processing

We process personal data under the following legal bases:

• Contractual necessity: to fulfill our service agreement with you
• Legal obligation: to comply with regulatory requirements for legal practitioners
• Legitimate interests: to maintain business records and defend against legal claims
• Consent: where you have provided explicit permission for specific processing activities

Data Sharing and Disclosure

We may share your information with:

• Government departments including DWP, HMRC, and local authorities when necessary for your benefit claims
• Medical professionals when obtaining supporting evidence for disability claims
• Tribunals and courts where we represent you in appeals
• Professional regulatory bodies if required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Retention

We retain client files for a minimum of seven years following case closure, in accordance with legal practice requirements. After this period, files are securely destroyed unless there are ongoing legal reasons to retain them.

Your Rights

Under UK data protection law, you have the right to:

• Access personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data in certain circumstances
• Object to processing of your data
• Request restriction of processing
• Data portability where technically feasible
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at: contact at glacier-quail.com

Security Measures

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These include secure file storage, encrypted communications, and restricted access to client information.

Cookies and Website Data

Our website uses cookies to improve user experience. For detailed information about our cookie practices, please see our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The date of the most recent revision will be indicated at the top of this page.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

glacier-quail
47 Castle Street
Liverpool L2 9SH
United Kingdom
Email: contact at glacier-quail.com

Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.